Programa Geral de Gestão @ Católica Executive Education
started my career in 1998 as a helpdesk technician at Optimus Helpdesk Oporto and became a supervisor of five members team a year later. In 2000 was offered the position of PBX Manager at the Data&Voice Network in Optimus Lisbon, where I supervised a four members team for four years. i then got a new position as a Contact Center Architect and Project Manager, where I designed and deployed the Next Generation Contact Center using Avaya technology, with more than 1000 operators in local and remote sites and two datacenters with Geo-Redudancy. in 2014 after the merge Zon and Optimus I changed into the IN department starting deploying Unified Communication from Broadworks. this professional experience has brought me consolidated experience in Computer Science And Information Systems, with special focus in Architecture, Support and Operation, responding to the needs of customers, Business Units and Operation & Maintenance areas, in partnership with Information Systems Department.
C# .Net @ Citeforma CSM® Certified ScrumMaster @ Scopphu ACADEMY Pensamento baseado no risco - ISO 9001:2015 @ Citeform
Formação sobre privacidade @ Auditoria e Gestão de Risco Digital Account&Project Management @ EDIT
ICOMM - Administering Cisco Voice and Unified Communications @ Rumos CAPPS - Integrating Cisco Unified Communications Applications @ Rumos Primeira Intervenção no Combate a Incêndios @ Atlanticare Primeiros Socorros @ Atlanticare E-learning Todos em Segurança @ Recursos Humanos Equipas de Intervenção @ Atlanticare E-learning Missão: SER AGENTE ISM @ Recursos Humanos HCS 10.6.1/.2 Advanced Partner Training and Workshop @ Cisco
VMWare vSphere: Install, Configure & Manage @ Afina E-learning Agente Elite para a Proteção de Informação @ KPMG E-learning SER 4G @ Novabase E-learning NET PROMOTER SCORE (NPS) @ Novabase Rapid iOS Application Development @ EDIT
AACC Multimedia Implementation @ Avaya Elearning ETICAMENTE @ Recursos Humanos
Curso IBM de Programación @ IBM - España Formação de formadores em Microsoft Products Specialist @ CNS Certificação de Aptidão Profissional - Formador @ SNCP Supporting Microsoft System Management Server 1.2 @ Rumos SCC Basic Client Administration @ Nortel Meridian 1X11 Features & Administration @ Nortel Meridian 1 Large System Installation & Maintenance @ Nortel Linguagem SQL em Oracle @ Oracle SCSS rel 3 Nodal Upgrade @ Nortel Cisco Voice over Frame Relay, ATM and IP @ Rumos Optivity Telephony Manager - Telecom Billing System @ Nortel SW Client Basic Client administration @ Nortel Cisco IP Telephony IPPCC Express and IP IVR Deployment Condensed Courses @ Rumos Cisco ICND @ Rumos UMTS-IMS AND SIP SIGNALLING @ Apis NORTEL ENTERPRISE TECHNOLOGY FORUM @ Nortel WORKSHOP RH - MODULO ADDC @ Recursos Humanos Programa de Gestão Inicial @ EGP (Porto Business School) Escrita Criativa @ APAE Project Management Core (PMC) @ Prisma All In One - atitudes e comportamentos de Liderança @ TeamWork Report Design for NORTEL CONTACT CENTRE @ SYMMETRICS
self motivated team player, with the ability to engage, motivate and lead others towards the desired outcome. Pro-active, dynamic and flexible, with the ability to work in multi-cultural / multidisciplinary fast-paced changing environments. customer oriented , with a clear understanding of the business environment, from both customer and provider perspectives, an extensive experience in business development, also being structured and assertive, liaise effectively with people from diverse levels and cultures within an organisation, being able to create a strong and positive connection with all stakeholders. infrastructure experience in datacenter, databases, telecommunications and virtualisation.